A logistics company with 40 vehicles was losing parcels and didn't know why
A logistics company with 40 vehicles and 3 warehouses faced constant shipping errors, outdated stock and zero visibility over deliveries in progress. Operations were managed in Excel and driver communication was done by phone. This case shows how a centralised operations dashboard turned a chaotic operation into an efficient machine.
The Problem
Inventory was managed in shared spreadsheets that became outdated within minutes. When a warehouse operator picked an order, the information could take hours to reach the system. The result: wrong products shipped, incorrect quantities and duplicate orders.
Routes were planned manually and drivers contacted by phone for last-minute changes. There was no delivery tracking, and customers regularly called asking where their order was. Management only had visibility of the numbers at the end of the month, when the errors had already happened.
What We Did
We developed an integrated operations dashboard connecting warehouses, fleet and management into a single system:
- Real-time inventory with barcode scanning and instant updates across warehouses
- Route optimisation engine with delivery windows, vehicle constraints and real-time traffic
- Mobile app for drivers with delivery lists, integrated navigation and digital confirmation with signature
- Real-time delivery tracking accessible to customers via tracking link
- Operational dashboard with minimum stock alerts, route deviations and daily KPIs
Implementation took 12 weeks. We started with a pilot warehouse in the first 4 weeks, iterated based on operational staff feedback and progressively expanded to the remaining two warehouses and the entire fleet.
The Results
In the first 90 days after full rollout:
Barcode validation and automatic alerts reduced picking and shipping errors from 12% to 3.6%.
Route optimisation and elimination of duplicate deliveries or returns cut operational costs by 30%.
Management can now see inventory status, deliveries in progress and operational KPIs at any time, from any device.
The reduction in errors, returns and fuel costs allowed the total investment to be recovered in 5 months.
"Before, losing parcels was almost normal. Today we have total control. We know where every product, every vehicle and every delivery is in real time."
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